Have been with AOL since the 1990's. The change to AOL Gold has not been a good experience.
A number of issues need to be corrected. A major issue is not being able to backup the Personal Filing Cabinet -- mail saved on my computer -- and restore it if necessary. The PFC is accessible only on the original computer, but what happens if the hard drive crashes? What happens if you buy a new computer?
You can't transfer all the saved emails. Also, if you right click on a folder in the PFC, there is a selection for saving the folder and for opening a saved folder. This used to work in 9.8, but doesn't in Gold. It shows up when you right click the folder, but nothing happens.
I used to save folders that were no longer needed, but was able to access them through the open save folder option.
I really would like to see that again, but it doesn't seem possible with Gold. Wish it was possible to bring back AOL Desktop 9.8!!!!
Product or Service Mentioned: Aol Gold Desktop Application.
Reason of review: Bad quality.