Most helpful review

Aol gold is rip off

I was told that the fee was $4.99. In plain language the New aol gold sucks. If I have to pay I don't want to see ads all over my mail, reading or when I'm writing. Send to later folder is all messed up. It seems to crash more & runs slower. After using aol for 26 yrs...
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267 comments
#1916522

THIS IS THE WORST COMPANY ON THE INTERNET......THE WORST!!!!.......A MEMBER FOR YEARS AND HAS GOTTEN WORSE......I DON'T KNOW HOW IT COULD GET MUCH WORSE!!!!.......MESSAGES ON THEIR CALL CENTER DON'T WORK FOR YEARS.......NO TECH SUPPORT WHATSOEVER....INCOMPETENT IDIOTS!!!!.............WORST SOFTWARE.......AM GETTING RID OF THEM PERMANENTLY!!!!! THEY SHOULD GO OUT OF BUSINESS AS THEY ARE WORTHLESS AND USELESS!!!!!

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ID
#1057836 Review #1057836 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Complaint

My washing machine I brought as packed up after a year old I would like to speak to someone about my Problem please
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ID
#4190297 Review #4190297 is a subjective opinion of poster.
Loss
$400
Preferred solution
Full refund

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Verified Reviewer

Lost emails

Simply horrible. A week ago I heard they wer4e associated or bought by Yahoo and then I lost 3000 unread emails. Phone calls are useless. It is so terrible to lose your emails and the company gives you the run around. Simply wordst email service among the known emails. This will reflect bad not only on AOL but Yahoo also.Stay away
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ID
#4178893 Review #4178893 is a subjective opinion of poster.
Pros
  • Answer phone quickly although useless
Cons
  • Quality of product
Preferred solution
Return my 3000 unread emails

Lost emails ando no help

I have a period of about 1 year ( Sept 2021- Sept 2022) that the emails disappeared. Called aol with no help, cant even talk to technical support unless I buy a plan. Totally unacceptable. This is a very unhappy customer

User's recommendation: Look for another company.

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ID
#4132582 Review #4132582 is a subjective opinion of poster.
Preferred solution
Help to find my missing emails

Recd a mail saying my aol account will be cancelled after three days why?

Why my account is going to be cancelled I am aol customer for than 25 years Pl call me on +91 9004****99 My e mail is saipuppet@***.com
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ID
#4109419 Review #4109419 is a subjective opinion of poster.
Location
Mumbai, Maharashtra

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Verified Reviewer
New Reviewer

Password Generator Disabled

With no warning, AOL disabled their password generator in October 2022. In so doing they have made it impossible to sync AOL email through Outlook and other third party aps. AOL refuses to address the issue or provide any rationales for their action. It would appear that they simply don't care about their customers or customer service. I was a verizon.net customer who was migrated to AOL 6 years ago and now I have been screwed and have to get a new email address after 22 years. I am moving completely off AOL's platform to Gmail. Good luck AOL, you will need it with moves like this.

User's recommendation: DO NOT USE AOL OR YOU WILL BE SORRY.

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ID
#4104932 Review #4104932 is a subjective opinion of poster.
Cons
  • Can not use it with third party aps like outlook
  • Will cut off your email connectivity with no warning
Preferred solution
I would like them to enable the password generator feature which they turned off.

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Verified Reviewer
New Reviewer

AOL email App Password Generator

After a reboot, I wanted to generate a 3rd party app password for Outlook on my Mac PowerBook (Verizon.net email). I have done this in the past up until two weeks ago and then yesterday I keep getting "Sorry, this feature is not available right now!" Called AOL and basically they want me to sign up for tech service at $15.99/month so they can fix their own problem. This is the new form of Ransomware and the old blackmail tactic. Shame on you AOL. If you are having same problem please publicize it so AOL can come to their senses and act like a responsible provider.

User's recommendation: Be Aware of AOL shenanigans.

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1 comment
#2274817

App password generator is down. "Sorry, this feature is not available right now!" Down for so long - unacceptable!

ID
#4089113 Review #4089113 is a subjective opinion of poster.
Location
Reston, Virginia

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Verified Reviewer
New Reviewer

My freezer isant working properly

Aol - My freezer isant working properly
Aol - My freezer isant working properly
Aol - My freezer isant working properly
Aol - My freezer isant working properly
Aol - My freezer isant working properly
Aol - My freezer isant working properly
I bought a frost free freezer off AOL in April .it was full of frost today. Please can u help me to get this matter sorted W.Hallett
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ID
#4073036 Review #4073036 is a subjective opinion of poster.
Preferred solution
Repair

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Verified Reviewer
New Reviewer

Paid service trap "Help us to keep your account safe. We want to make sure that it's really you using this account. Choose a method below to verify that this is your account."

Help us to keep your account safe. We want to make sure that it's really you using this account. Choose a method below to verify that this is your account.

User's recommendation: Do not use service pay traps.

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ID
#4026952 Review #4026952 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Can’t get into my account

I cant get into my account,its asking me to agree or not now, I chose not now and it wont let me down load my emails
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ID
#3846760 Review #3846760 is a subjective opinion of poster.
Location
Paterson, New Jersey

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Verified Reviewer
New Reviewer

Emails deleted in error

I was deleted unwanted emails and it seems as if I didnt everything has been deleted- I have important emails that I need to keep for future reference

User's recommendation: Password security needs to be more strict.

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ID
#3828024 Review #3828024 is a subjective opinion of poster.
Location
Bowburn, England
Preferred solution
To retrieve my deleted 3 months emails
New Reviewer

My email isn’t working, my money are blocked

Aol - My email isn’t working, my money are blocked
Aol - My email isn’t working, my money are blocked
Aol - My email isn’t working, my money are blocked
Ive bought VIP5 packages, and the agent was treated with us he blocked all the accounts 200 accounts and switched of the chat , now all ouwe money still blocked there and we need ower money back

User's recommendation: To check the app all the time and respond to all questions from clients.

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ID
#3816732 Review #3816732 is a subjective opinion of poster.
Loss
$3
Preferred solution
Full refund
New Reviewer

Get my account up and running I need my messages

Woo program itself is sort of messed up I need help with getting it back online properly I have not been able to pull any messages up June 2022 and he's my only link to the outside it's ready aol.com
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ID
#3792426 Review #3792426 is a subjective opinion of poster.
Location
Deerfield Beach, Florida
New Reviewer

Problem with service

Call didnt go through for help with my internet. It keeps asking me to change my password. Then it goes to yahoo
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ID
#3769829 Review #3769829 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

Email was hacked and AOL did nothing to fix it

email was hacked and 3 hours on the phone did nothing. Eventually the rep obviously reading from a script stated if you want this fixed Technical Support starts at 27.99 per month... They should have security that prevented the *** in this first place much less a recovery protocol that works. Dishonest frauds!
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2 comments
#2267673

Yahoo . Com

#2267671

Let's start a class action Email me rikemner@***.com

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ID
#3761342 Review #3761342 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$1000
Preferred solution
restore hacked email and secure your system.