Not resolved

Update by user Apr 22, 2018

AOL has not reached out to resolve this issue and has continued to ignore my pleas. This is to be expected when low-level customer service representatives fail to raise ACTUAL issues up their chain of command.

Update by user Mar 23, 2018

Turns out it has all be a lie - reading the Terms of Service "After we terminate or deactivate your account for inactivity or any other reason, we have no obligation to retain, store, or provide you with any data, information, e-mail, or other content that you uploaded, stored, transferred, sent, mailed, received, forwarded, posted or otherwise provide to us (collectively “posted” or “post”) on the Services and may allow another user to register and use the username." Rereading the last line" may allow another user to register and use the username." Why, then, should I not be able to be "another user" and register and use the username?

Original review posted by user Mar 23, 2018

AOL does not permit deactivated/deleted emails to be recreated from scratch. Not allowing deactivated/deleted email accounts any kind of reactivation but ALSO not allowing recreation imposes great challange and difficulty on returning users.

After contacting customer service through multiple channels (Twitter Customer Support, Telephone), I have been met with a roadblock at every single turn.

I am only offered an explanation of current policies that reiterate a "sorry, you are royall screwed" narrative without offering any alternatives or solutions. Or even perhaps taking into account the issues being presented and working toward a resolve that works for everyone.

It has been concluded that AOL has set up returning users for failure, fustration, and discontent. Other email service providers were able to accomodate (within reason) the needs to accessing or recreating old accounts - AOL has not and has yet to demonstrate a willingness to do so otherwise.

Product or Service Mentioned: Aol Email Service.

Reason of review: Poor customer service.

Preferred solution: Amend the AOL policy to allow deactivated/deleted emails to be recreated as opposed to the current policy of permanent inaccessibility. .

Aol Pros: Diversity of support channels offered.

Aol Cons: Problematic aol policy.

  • email changes
  • Access
  • Reactivate Account
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