Not resolved

My Verizon email account was absorbed by AOL. There is no disclosure that during a trial transition - I would be provided tect support when needed.

Today (11.17.16) my mail disappeared? Called AOL and after some time was told that my trial period with AOL had ended, and that live / chat was no longer an option unless - I purchased a tect support plan - ??

So which equates to - pay the fee and we will restore your email!!! After several attempts to request in speaking to a supv. my mail was returned to me....imagine that!

So - any AOL users - be careful - if you want your mail - and there is an issue in getting it - you have to PAY an added fee to SPEAK directly to someone. The AOL supv. told me AOL does not use "POP" servers.

Work around - Set up a new account - away from AOL - then send all your emails from the AOL server to the new account!!!!

Product or Service Mentioned: Aol Email Service.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Hire Train - Need Customer Service 101.

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