Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I've had AOL since Windows 95. I paid for it before I got cable, then it was free.

Now I have to pay again even though I don't use any AOL phone lines. Gold is junk. It's slow to load; I just got kicked off twice trying to read my e mail. The chat rooms are deserted.

I will cancel my gold account. Changing from what AOL was to Gold makes no sense at all. Unless that is, they are trying to go out of business and are using gold to hasten that.

AOL: Go back to what you were before some *** talked you into GOLD. Thank you.

Product or Service Mentioned: Aol Gold Desktop Application.

Reason of review: Bad quality.

Monetary Loss: $5.

Preferred solution: Let the company propose a solution.

I liked: Aol before gold.

I didn't like: Gold, Aol after gold.

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