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All of My Mail Waiting to Be Sent (draft templates for business e-mail) disappeared when I switched. I call AOL, waited 30 minutes and got billing, was switched to technical support after waiting another 30 minutes, and was almost immediately disconnected.

The Gold sign-in box is not as good as the old one. The old one told me how many e-mails were in my other AOL accounts and the Gold did not. When I sent an e-mail I was unable to bold the subject line. There were other problems as well.

I switched back to AOL 9.8 and am happy again. DO NOT SWITCH TO AOL GOLD!

Product or Service Mentioned: Aol Gold Desktop Application.

Reason of review: Bad quality.

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Anonymous
#1386542

i lost hundreds of 'Mail Waiting to be Sent' emails when switching to Gold. i also used this feature to store business info.

after hours with customer service they told me how sorry they were but there was no way to recover.

i was livid.

good news is i DID recover them on my own by reverting to the old version of AOL (9.8?) and moving that folder ONE ITEM AT A TIME to aol gold 'drafts'. it was tedious but at least i had them.i hope you can recover as well.

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