Not resolved

I have been a monthly paid AOL subscriber since 1994, continuing this arrangement even when free services became available because of familiarity, convenience and ease of use. Now I may end use of this service.

After being forced to change to AOL Gold, I find the new service slower and unreliable and less user friendly. It sometimes freezes or gives me an error message when I try to load a page I have used many times in the past.

The quality of the news items in the "Welcome" section seems to have deteriorated - lots of repeating old news and feature stories (excessive recycling), and way too many ads. What a shame to mess up a long time reliable product!

Product or Service Mentioned: Aol Gold Desktop Application.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

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