Desktop Gold is an example of a unsuccessful download of an unsuccessful and unnecessary upgrade. I will be leaving AOL after being a customer since its inception in 1998.
I have held on the telephone for a half hour twice and when got someone they had no idea what they were talking about I have also sent two other emails without any answer from AOL. Badly designed upgrade and AOL was totally unprepared to handle the problems downloading the so called upgrade. Bad or simply no business planning and not adequate vetting of your upgrade.
I do not believe many of your customers are going to wait for hours on the telephone in order to get no satisfaction whatsoever. Many of my friends and associates have also indicating they are leaving AOL because of this totally avoidable disaster.
Product or Service Mentioned: Aol Gold Desktop Application.
Reason of review: Bad quality.