Contact Aol Customer Service
How to Reach a Person at Aol
Toll-Free Number:
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1-800-827-6364
Customer Service:
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1-800-759-3323AOL TTY service for the deaf or hard-of-hearing
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1-866-885-5117Español
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1-800-358-4860
Aol Emails:
Aol Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Aol Phone Number | 1 (800) 827-6364 |
| Average Hold Time | 00:03:18 |
| Average Calls duration | 5 minutes |
| Most Popular Aol Email Address | captioning@yahooinc.com |
| Aol Live Agent Availability | 21% of callers successfully reach a real person |
| Issue Resolution Rate | Low (5% reported full resolution) |
| Aol Customer Service Rating | 3.8 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 89% phone, 11% email |
| Common Reasons for Contact | Account, product/ service and request for information |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Aol | Email, first and last name or phone number |
How to Contact Aol Customer Service?
Most Popular Number:
| Total calls: 1 587 | Issues resolved: 42 | Last call: Apr 12, 2026 |
Contact Information
Aol Website:
Aol Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8am - 12am (ET)
Saturday: 8am - 10pm (ET)
Locations:
Privacy Inquiries
Verizon Media EMEA,
5-7 Point Square,
North Wall Quay,
Dublin 1, Ireland.
MHC GDPR Representative
Mason Hayes and
Curran Professional Services Ltd
South Bank House
Barrow Street
Dublin 4
Ireland
Summary of Aol Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aol?
Account Question:
- “My mail account is hacked”
- “Lost password”
- “Having trouble login in”
Product/ Service Question:
- “Phone is not working so if you can help me”
- “Error message: Edge: too many requests”
- “Can't access. Emails gone down”
Request for Information Question:
- “I update credit card info”
- “White line a contact”
- “Editing email signature line help”
Payments and Charges Question:
- “Payment”
- “Need receipt”
- “Charges on credit card”
Activation/ Cancellation Question:
- “Cancel account”
- “I cannot activate my email after having changed my password after I was hacked”
- “Activation of my AOL email account”
Return/ Replace Question:
- “Change AOl account can’t logon”
- “Change password on acct”
- “Issues changing password”
Staff Question:
- “Customer service”
- “Drop service”
- “No email service”
Shipping and Delivery Question:
- “Delivery not arrived”
- “Delivery driver”
- “I can not received any emails from Southwest Airlines”
Website/ Application Question:
- “App not working correctly”
- “Email not downloading from server”
- “No email download or receipt”
Cards Question:
- “New card number”
- “All i want to do is change card number”
- “To change credit card”
Refund Question:
- “Refund”
Other Question:
- “Cant get into mail”
- “Not getting aol Mail”
- “Lost my e mail”
Compare Aol Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
