Customer service
1 comment

A good friend passed away. I have been trying to cancel her free account for five months.

AOL has a message: We apologize that the feature for enabling our users to cancel their user name and email address is currently unavailable. We are working diligently to have this feature functioning by August 2018. For more information, visit help.aol.com and search on the word "cancel".

Each month at the end of the month, they change the month to the next month. I have tried every day for five months to cancel her account.

No one is working diligently. I assume it has to do with account numbers for advertising revenue. In any case, they are non-responsive.

I have sent a letter to Tim Armstrong with (of course) no response. Not sure how anyone working there can sleep at night.

Reason of review: Poor customer service.

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This has finally changed! https://aol.mydashboard.oath.com/delete-my-account

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