Looked through my 90 year old credit card statement, I found that aol was still charging him 23.99 for dial up. Called them 9 years ago to cancel it and by some chance they don't see that in their records.
They wouldn't refund him any money. They are scammers in my opinion. When you get older, looking through your statements for problems get impossible for older people! Their family needs to take a proactive approach and check every statement.
This company has no ethics and needs to fold up. Customer service is important.
Reason of review: Problems with payment.
Aol Cons: Customer service and billing.