Not resolved

Beware of recurring payments without annual notifications. I have been paying £39.95 annually since 2015.

I have not received any notifications by email to say a payment is going out or that a service is about to happen. Something popped up the other day asking if I wanted to have a computer check up. I said no. Every time they offered me another payment choice I said no.

I only realised when I saw AOL UK in my bank account. I rang to ask for a refund. They said I joined in 2015. So I have paid £120.

I must have wanted the first one but there is no way I would have wanted the others. The offer that appeared on my screen this week was asking for money - so that couldn't be connect to that account could it? Beware - small print. AOL - an internet company.

I now have to write a letter on paper and post it to their head office in London if I want to ask for a refund. It doesn't mean I'll get one. Just one more step to make it difficult. I know I wouldn't want to have automatically run this check up every year as tune ups didn't do anything to help my laptop when it was running slowly.

I had to have more memory installed. I didn't ask it to run the other day as I knew it wouldn't help and it was asking for money. My virus protection runs a similar service so why would I?

The customer service person was very well trained with the usual phrases. Wish me luck with the refund!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $80.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Aol Reviews

  1. 210 reviews
  2. 48 reviews
  3. 15 reviews
  4. 4 reviews
  5. 0 reviews
Aol reviews