I called yesterday held 45 min having to hang up to go back to work today nearly 1 hr. got Romania and she said "If you can't get it to stop freezing I have other suggestions for you for e-mail programs" I could smell that coming.
I insisted I just want to get it to work. I asked, "What suggestions do you have for me?" She said you can use GOOGLE" ! I began demanding a supervisor, she would not put me through, age old excuse that they are on another line. No matter how many times I asked she kept up.
Asked and she said she is in Romania. I refused to now deal with her with her wanting me to delete and reinstall. I have called back now with them blaming my computer AGAIN, explaining how to do frigin disk clean up after I said several times I managed a Computer repair store fixing others and it is not MY system! Even tried to blame my virus program!!!!
RUFKM? They refuse to give you to a supervisor.