Not resolved
1.5
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Advertised vs Delivered
Customer service
Reliability
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The verizon account was transferred to AOL , The password on the iphone stop responding, and I called AOL support. The support with the new password did not work, and it affected the WI-Fi connection on the iphone. I called again, this time the technician decide that he should check my laptop which was not a problem. Upon checking the laptop he decreed that it would cost

$ 399.00 to fix it. After some discussion he was willing to reduce this to about $ 200.00. When I refused to pay this amount, he hang up. No password for the iphone.

This is taking on the approach of “bait and switch “ and there is no excuse for not supporting a password issue.

I ended up deleting the verizon email from my cell phone.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I liked: Aol toll free number.

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