I have been with tech support for numerous calls, each taking at least one hour or more. They are useless and cannot fix the problems.
AOL Gold is extremely slow compared to 9.8.2. It is so slow that it is almost unusable. The tech support people try the same trouble-shooting techniques, but nothing solves the problem. They keep blaming my computer and my internet speed, but I have no problem with other apps and never had a problem with 9.8.2.
The only solution ithey suggest is for me to install System Mechanice at $5/month, which I would gladly pay if it worked, but it doesn't. So unless AOL can fix this problem, and it doesn't seem like they can or will, I will have to switch to another client, which will be a pain.
Product or Service Mentioned: Aol Gold Desktop Application.
Reason of review: Poor customer service.