I was forced to use the AOL Gold Desktop program like many other people. I now pay a monthly fee for worse software and terrible support.
I called to have them fix the e-mail spell check that would not correct or replace a misspelled word. Their only solution to my issue was to reinstall the AOL Gold Software. This did not work and then they wanted me to subscribe to their System Mechanic software. I did not need it and said so.
They said good bye and left me with my original problem. All of this after waiting 25 minutes to talk to someone.
This is what you get with these people. Bad software and worse support!!!
Product or Service Mentioned: Aol Gold Desktop Application.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Price reduction.