AOL is the worse customer service company I have spoken to. Your lucky if you can understand their overseas accents and speaking English, when they we're born in India.
My account has been taking over by the woman I am divorcing, only to have her get a new password, every time I get access for a few hours. If she can't answer to online reset questions, she calls them, with a woman's voice, telling then she is Stephen. I see from the account activity with ISP numbers,that it's her and she stays online to see if I may get a message. Guess she has nothing better to do.
AOL will not let anyone terminate their account. I have been holding the same account since April of 1999. They seem to want to keep their members numbers to gain more advertising and income.
My next step is to file a complaint with the FCC.
I did so with my land-line provider and received a call the following day from their executive offices. They moved it along to Executive Security.
Please try and follow my plan if you wish. It's all I could find, so far.
Monetary Loss: $500.