Anonymous
map-marker New York, New York

I HATE IT!

Being forced to pay for and download AOL Gold is the worst think I've ever encountered from AOL. There was nothing wrong with the way they had it. AOL Gold is not easy to use and much harder to do anything with. Charging for it and making it much worse doesn't make any sense either. Give us back the old desktop and stop charging for worse service!!! I cannot do my work on here like I did and have basically gave up trying. Mail is much harder to see and delete. There is not one good thing about it and I am going to drop AOL entirely if it stays like it is now.
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Loss:
$5
Cons:
  • Not as good as previous free version
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Why would you

why after so many years would you do this to people I have been on aol since day 1 with th 3.4 floppy disk and dial up and turtle speed . now you want us to pay and and on top of that nothing works . thank you very much for shutting me off and I didn't even get a chance to save any of my important links or sites I will never pay for the gold WHY WHY WHY WHY WH WHY WOULD YOU DO THIS TO US THAT HAVE FAITHFUL OVER SO MANY YEARS OF WORKING WITH SOMETHING THAT WORKED FINE THE WAY IT WAS

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Reason of review:
CHARGING FOR AOL
1 comment
Guest

I have been a paying subscriber to aol since early 90's. I continue to pay 11.99 a month plus I was conned into paying another 3,99 a mo for, what I was told was tech support but really is only minor service and nothing real technical.

In Jan 2017 I paid for tech support and was talked into buying SuperAntiSpyware and that I would have unlimited tech support for I think a year? None of that is acknowledged by aol. I continued to pay the month;y fee only because of the Daily Finance feature that I had entered multiple stock investments and now they changed that around so that you can no longer just place cursor on the Finance Icon and it would open to current stock market numbers. Now you have to do a full log in to get to see that.

I had games saved from the net on my task bar and the last time they made changes you could no longer run the games.

Now AOL Gold makes it difficult again and loads constant advertising on the screen. The email is changed to allow constant sidebar advertising and it is a nuisance.

I don't know who engineers these software changes but they need to take them out and hang them by finger tips .

Anonymous

AOL Gold is the absolute worst. Do not buy it.

I absolutely HATE AOL Gold. Do not buy it.

AOL Gold has caused me to lose e-mails. Nothing works anymore. Every AOL mail feature that I liked disappeared when AOL forced Gold upon us. I will be leaving AOL first chance I have and I have used AOL for 30 years.

Now it tells me I have to write 100 words so I will repeat: I absolutely HATE AOL Gold. Do not buy it. AOL Gold has caused me to lose e-mails. Nothing works anymore.

Every AOL mail feature that I liked disappeared when AOL forced Gold upon us. I will be leaving AOL first chance I have and I have used AOL for 30 years.

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Reason of review:
Bad quality
Anonymous
map-marker Dulles, Virginia

I want to cancel this aol gold as soon as possible

its too slow and I do not like it why did they take away the old aol never had any trouble and it was free and not slow and a pain in the butt its a problem and i think i will find me another provider and get to *** away from aol gold. well there not a *** of a lot to say except i want to get away from this gold as soon as i can please get that gold away and bring back our aol desk top like before.bad bad bad bad no good no good take it away please bring back our old desk top
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

I agree with the customers that do not like the AOL gold

I am nearly deaf and use the internet as my means of communication. I have used AOL for many, many years version 4 or 5 on up and not a problem until the gold came out....now, I find too many freezes and when I delete or save something , it does not stay "deleted" or "saved"...like most updates most are not as reliable as the older ones....I do not know if this is a sign of the times or just my age speaking. Furthermore, before I can send this I have to have at least 100 words which is overkill.
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Loss:
$1
Reason of review:
Bad quality

Preferred solution: bring back the version 9

Anonymous

Worst AOL ever!!!

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This is the worst version of AOL ever! Some functions don't work. In fact a lot don't as compared to previous version. I've been with AOL since mid-90's. If they don't fix it soon, I'll find another provider. What's worse is charging me the amount they do!!!
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Reason of review:
Bad quality
Anonymous
map-marker New York, New York

AOL Gold is awful

Today AOL turned off 9.8. Consequently, I have had to install AOL Gold. I hated Gold when I installed it in August. After 1 day I took it off my computer. In the "hard to believe" department, the performance is even worse today than it was two months ago. I have no idea what AOL is thinking but if someone can find the e-mail address for the CEO of Verizon, I'd love to see his in box get deluged with e-mail from angry customers. Of course if he is using AOL Gold to check those e-mails, it will be a long, slow painful process
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Reason of review:
Bad quality
Anonymous

Let Gold Go

The new AOL Gold is not only ugly but it doesn't work effectively. A simple thing as pressing the "Back" key to return to a previous website does not work. On craigslist and eBay, when trying to view an enlarged version of a picture, the enlargement appears on the lower portion of the window and is unable to be dragged up so that I can actually view the picture! It is slow,very, very slow. It has completely mixed up my favorite list, absurdly duplicating some and omitting others entirely. No longer is one able to call up an email from the address book by letter, the entire list comes up and the tedious task of scrolling through is now yours. Sometimes when typing there is a second delay before the letters appear. And this has just been within using it in one day I have discovered all of these glitches. We all understand that new technology is a necessity but to introduce a mandatory software that is belittling the experience we have come to expect from AOL is ridiculous!
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Reason of review:
Bad quality
Anonymous

AOL Gold sucks

I've somewhere lost all my contacts, had to start a new list. The worst is it is so darn slow I finally give up and go to chrome to open my mail, which is where I get all my work. I might just have to go to free aol and forget the pay version. I can get lifelock cheaper by the month without aol anyway, Been on AOL for so many years and suffered or cheered through all their revisions, This one is totally unacceptable. I can only say I won't miss the mess they've made this time one little bit.
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Reason of review:
Bad quality
Anonymous
map-marker Dulles, Virginia

Gold is no improvement

I am very disappointed with the AOL Gold. I have been a subscriber since 1994 and, have been a paying member since AOL went free. This version of AOL is a step backward. It is very slow when signing on and I need to make several attempts clicking on the AOL Gold logo to make it appear. It is also extremely slow to load emails that appear in the email list. I just noticed there is no "Buddy List" and not possible to block some unwanted emails. I am very unhappy with this one and the fact that it is forced on us without a choice. I want to keep Desktop version 9.8.2 if I can and keep the Gold version.
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Reason of review:
Bad quality
Anonymous

AOL recurring billing for computer check up - no notifications

Beware of recurring payments without annual notifications. I have been paying £39.95 annually since 2015. I have not received any notifications by email to say a payment is going out or that a service is about to happen. Something popped up the other day asking if I wanted to have a computer check up. I said no. Every time they offered me another payment choice I said no. I only realised when I saw AOL UK in my bank account. I rang to ask for a refund. They said I joined in 2015. So I have paid £120. I must have wanted the first one but there is no way I would have wanted the others. The offer that appeared on my screen this week was asking for money - so that couldn't be connect to that account could it? Beware - small print. AOL - an internet company. I now have to write a letter on paper and post it to their head office in London if I want to ask for a refund. It doesn't mean I'll get one. Just one more step to make it difficult. I know I wouldn't want to have automatically run this check up every year as tune ups didn't do anything to help my laptop when it was running slowly. I had to have more memory installed. I didn't ask it to run the other day as I knew it wouldn't help and it was asking for money. My virus protection runs a similar service so why would I? The customer service person was very well trained with the usual phrases. Wish me luck with the refund!
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Loss:
$80
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

AOL management ------ GOLD is a bad strategic decision.

For me, the inability to adjust the font size of my emails, not being able to access font "Brush Script MT" and finally, not being able to personalize the Signature box is enough to look elsewhere.........after 16 years of subscription. All of this after downloading "Gold" and trying to use it for 45 MInutes. The further question.....what else did you do? My decision is to remain with AOL for a month using the AOL 9 and if after a month the obvious corrective steps have not been taken, I will elect to change my subscription. In my humble opinion, the monies spent in developing this new format was a waste. ftyska@***.com
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Reason of review:
Change in Programming

Preferred solution: Let the company propose a solution

Anonymous
map-marker San Francisco, California

*** PROGRAM BY AOL

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Ne AOL Gold is a joke of an email and news site program. Slow to load my emails, pauses, the welcome page does not load quickly so you have to wait or try reloading the page. Insult to the customers as they are now charging a monthly fee for this ***. Contacted AOL and they direct you to do some type of refresh on their program, but it does not solve the slow loading of email and welcome page. Contacted AOL several times about it and all I get is the same canned response to go to a refresh and it is suppose to improve the speed. What a lame assed software program. AOL GOLD SUCKS BIG TIME.
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Cons:
  • Crappy program that is slow to load emails and welcome page
Reason of review:
Bad quality
1 comment
Guest

This reminds me of when Coca-Cola tried to change its formula. Huge failure and had to bring back Coke "Classic." If AOL doesn't offer customers a choice between this hideous new Aol Gold and the "Classic" AOL experience, they are going to go down the crapper. HATE, HATE HATE AOL GOLD!!!

Anonymous
map-marker New York, New York

AOL GOLD IS HORRIBLE!!

FIRST,I CANNOT FIND A CONTACT EMAIL FOR THEM.WHEN I CALL THE HELP NUMBER,IM CONNECTED TO ROMANIA FOR HEAVENS SAKE. EVERY TIME I SIGN ON,MY FAVORITES ON RE-ARRAINGED,MY PASS WORDS ARE MISSING.I KEEP THEM WITH MY FAVORITES IN CASE I FORGET THEM. I HAVE TO PAY TO BE AGGIVATED.I AM CONSIDERING ANOTHER PROVIDER. FREE WAS BETTER!!!! NEVER HAD THI TROUBLE BEFOR AOL GOLD. WHY DO I HAVE TO HAVE WORDS TO SEND THIS???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? HONESTLY,THIS IS REDICULOUS!!!!!AOL GOLD-AOL GOLD AOL GOLD AOL GOLD AOL GOLD AOL GOLD TERIBLE-TERRTIBLE-TERRIBLE-TERRIBLE-TERRIBLE-TERRIBLE-TERRIBLETERRIBLE FREE WAS BETTER =FREE WAS BETTER FREE WAS BETTER-FREE WAS BETTER!!DONT LIKE AOL GOLD.IT IS NOT A GOOD DEAL.OK THEN WORDS!!
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Reason of review:
Bad quality
Anonymous
map-marker Naples, Florida

EMAIL RECEIVING TIME

I like the progress you are making but when you treek one thing, another one pops up. The latest for me is that emails that are sent to me take up to 4 hours to arrive. Some times I scan from the other office to my email and I wait forever. Please help me!! I like the progress you are making but when you treek one thing, another one pops up. The latest for me is that emails that are sent to me take up to 4 hours to arrive. Some times I scan from the other office to my email and I wait forever. Please help me!!
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Loss:
$240
Reason of review:
Email Delivery Time - kept waiting for hours

Preferred solution: Deliver product or service ordered

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