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WHY can't they get this fixed? Surely AOL - or OATH, or who/whatever they're called - has got rooms full of IT techs. What the *** is the problem with getting this continuing issue fixed?? It's been a disaster for MONTHS!! I'd be far happier to pay them their $5/month...
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1.0
#1145535
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I recently subscribed to AOL gold and after a week I found I could not sign on with my password. When I call support I get someone from overseas and the said to reset password they must connect to my computer remotely, I reluctantly did so and they tell my my computer...
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#1145438
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Reading down through the other comments here I agree with all of them. I want to get out of AOL; like so many I have been a customer for more than 15 years. It's hard to have to move all my contacts to another email address, but I think I'll have to do so. The new AOL...
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1.0
I didn't like
  • Frustrated with aol gold
#1145264
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AOL GOLD IS TERRIBLE

Aol
#1142926
1.0
Details
I have been a customer since 1994 and never has an update before been so terribly slow, it has lost many desireable features and whoever designed it and put it on the market is nuts
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Aol - Gold completely messed up my installed programs

Aol
#1141212
I can't provide more details except that the old AOL worked and I was happy with it. It seems to me that AOL is fixing something that ain't broke. Let's hear from someone who IS happy with Gold. There has got to be at least one person out there who is! I hate Gold. {{Redacted}}
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Hate aol gold

Aol
#1140297
Takes 5 minutes to open email this new on sucks and you cant get back to the old
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Aol - Email

Aol
#1138619
3.4
Details
I can no longer scan a document and then email using aol desktop gold. The document is too big.
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Advertised vs Delivered
Billing Practices
Customer service
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Yesterday, AOL did a update to AOL Gold and before my eyes....all "my favorite places" and folders where in now Alphabetical order along with the contents of my folders. I had it set up just the way I wanted and used it. I did not want them in Alphabetical order or I...
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Anonymous
Kevintripod

Same has happened to me....I'm also furious and was told nothing can be done about it. I can't even put them back in the order that they were originally in. I have no idea wh...

Anonymous
kathynj

Same thing just happened to me. After all these years, I have hundreds of 'favorites'. Now that they're in alphabetical order, finding the one I want is a big hassle. It's ...

#1145263
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I have been using AOL for over 20 years. I don't understand what they did to AOL Gold. It does not work. I have been on the phone with AOL tech support and they cannot resolve the problem. This new version is terrible and does not function. It freezes and sometimes I...
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#1145078
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Ever since being forced to change to Gold, it is slow and unresponsive entirely too often here in Richmond, Va. I have an in-home business and this is totally unacceptable. Favorite places have changed places and in some instances folders have merged together that are...
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Anonymous
John K

Concur! AOL GOLD is terrible. They've screwed up my favorites, email problems every other day, slow, and don't bother chatting with them or calling them, waste of time. I'm g...

#1144996
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SCAM - They say they are from AMAZON AND USE THIS ACCOUNT FROM EMAIL from a13-32.smtp-out.amazonses.com (a13-32.smtp-out.amazonses.com [54.240.13.32]) (using TLSv1 with cipher ECDHE-RSA-AES128-SHA (128/128 bits)) (No client certificate requested) by...
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#1144561
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ever since I loaded aol gold I have had nothing but problems, everything and I mean everything is worse I have ever seen. It slowed my computer in half, hard to send and receive, typing is jumpy and can't fix it. You people are brainless to thing you put this out like...
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#1144520
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If this is bigger and better I would hate to see what really bad is? Carving in stone? Sending smoke signals? Both would be more reliable. The problem I have is I would give up and change in a heart beat but AOL will not allow me to take my address book with me and I...
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1.0
I liked
  • Previous versions of desktop
I didn't like
  • New version is slow and unreliable
#1144284
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Contact Aol

Mailing Address:
AOL Headquarters
770 Broadway
New York, NY 10003
Phone:
(800) 827-6364
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So, I log on earlier today and see that my Favorite Places are now arranged alphabetically and I don't see where I can change them back to the way they were. If I wanted them arranged this way I would have done it myself. AOL Gold is by far the worst program I have. I...
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Anonymous
Thehwk

Hey AOL!Upgraded to Gold, worked faster and better than ever!Then you freaked me out and killed my love for you when YOU decided that YOU wanted Favorites List, NOT BY FAVORIT...

Anonymous
Anonymous

If I rename the bookmarks with a number in front of them I can put them in whatever order I want. Still stupid of AOL.

#1144256
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